/channels/taxonomy/term/28610/all en /channels/channels/news/what-do-you-think-new-proactive-chat-survey-345694 <h2><strong>What is Proactive Chat?</strong></h2> <p>If you visited the Library website recently, you may have noticed a red conversation bubble icon and pop-up window located in the bottom right hand corner asking you if you need help.</p> <p>This is a new feature of the Library’s chat service meant to help you reach librarians when you need it the most. This proactive chat window is directly linked to our chat reference service, so if you use it, you will be in direct communication with a librarian that can help you find what you were looking for. </p> Mon, 30 Jan 2023 14:34:52 +0000 webfull 186781 at /channels