NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:Â All IT Services staff.
Prerequisites:Ìý±·´Ç²Ô±ð.
Duration:Â 2 hours
Course format:Ìý°Â´Ç°ù°ì²õ³ó´Ç±è
 (Courses are given approximately once a month)
This course provides an overview of the knowledge management process in ServiceNow. Topics covered include: