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Update - September 16, 2024:
Lecture recordings are running normally once again.Ìý

Original announcement - September 16, 2024:

There is currently a problem accessing lecture recordings from myCourses. Note that the actual recording of lectures is not affected, and all recordings should become available to students once the issue is resolved.ÌýÌýYou can view the recordings by logging into VPN and then accessing the recording.

Classified as: myCourses, Lecture Recordings, IT systems unavailable/issues; IT Alerts
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Published on: 16 Sep 2024

Â鶹ԼÅÄ’s Emergency Notification System allows you to opt in your mobile device to receive alerts during time-sensitive situations and disruptions in the use of various buildings on campus.

In the past, some mobile phone carriers only allowed voice messages, not SMS text messaging. Today, all carriers support SMS, so we will switch all Emergency Notification System messaging to SMS for mobile phones starting September 18.

If your personal mobile device is configured to use text-to-speech, SMS notifications from Â鶹ԼÅÄ will be read aloud.

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Classified as: Emergency Notification System
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Published on: 10 Sep 2024

Welcome to a new term! The IT Services Virtual Scavenger Hunt is now open to all Â鶹ԼÅÄ students for a chance to win Beats wireless headphones!

How to enter:

Classified as: IT Security awareness, IT Security Awareness Training, IT Services, students, IT Announcements, IT Alerts, myÂ鶹ԼÅÄ portal, myCourses, Minerva for Students, procurement
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Published on: 6 Sep 2024

UPDATE:ÌýInfoEd is once again available.

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ORIGINAL Message posted September 3, 2024

Classified as: scheduled maintenance, IT systems unavailable/issues
Category:
Published on: 6 Sep 2024

This issue has been resolved.

Â鶹ԼÅÄ's telephone services are currently experiencing an unexpected outage affecting inbound calls. Please note that outbound calls are operating normally at this time.

This issue is a result of planned maintenance work conducted by Bell Canada. While no downtime was expected during this maintenance, an unforeseen complication has disrupted our inbound call services.

Classified as: telephones
Category:
Published on: 22 Aug 2024

Â鶹ԼÅÄ offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.Ìý

By engaging with an AI chatbot, Microsoft Copilot can:Ìý

Classified as: IT Announcements, information security
Published on: 27 Jun 2024

On Friday, June 21, the security certificate that secures authentication to Â鶹ԼÅÄ's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. Ìý

For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.Ìý

Classified as: Wireless Connectivity, WiFi, iOS, MacOS, renewal, certificate, IT Announcements, IT Alerts
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Published on: 18 Jun 2024

La version française suit.

The following is a message from Â鶹ԼÅÄ IT Services.

ALL owners of "Public" MS Teams groups are required to audit their groups.

Classified as: IT Alerts, IT Announcements, MS Teams, Office365*, personal data, Data Privacy
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Published on: 17 May 2024

La version française suit ci-dessous.

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Exciting changes are coming your way! Windows 10 will be upgraded to Windows 11 on ICS-managed computers, bringing you enhanced features and performance. The upgrade will be rolled out gradually. Newly acquired devices will be pre-installed with Windows 11!

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Classified as: Windows 11
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Published on: 13 May 2024

New changes to the e-election platform!

We would like to advise you that the decision was made to replace the Omnivox solution with an existing, similar tool called Qualtrics. This will allow IT Services to streamline our solutions and reduce service duplication. In addition to this, the Qualtrics solution will bring enhanced features, improved data security, and a more user-friendly interface, all of which will significantly improve your e-election experience. The Qualtrics solution is now available upon request as of May 13, 2024.

Classified as: omnivox, Qualtrics, e-Elections
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Published on: 13 May 2024

VPN Downtime Alert: There will be a temporary interruption in VPN service on Monday, April 29, between 5:00 a.m. and 6:00 a.m. VPN access will not be available during this period.Ìý

We apologize for the inconvenience and thank you for your understanding.

Classified as: Virtual Private Network (VPN), VPN, downtime, scheduled maintenance; IT Alerts
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Published on: 24 Apr 2024

Cartoon caption: There's a lot of sensitive personal information on this flash drive so handle it with care!

Do you know where all your removable storage devices are (i.e., USB flash drives, external hard drives, DVDs)?

  • To protect sensitive information belonging to you or others: Ensure that your removable devices are kept in a safe location (i.e., locked in an office drawer, home or office location with restricted access, etc.).
    Classified as: IT Security awareness, policies, cloud, IT Announcements
    Category:
    Published on: 12 Apr 2024

    Hello Â鶹ԼÅÄ staff,Ìý

    IT Comms is your one-stop shop for all communications needs. We now made it easy for you to submit a communication request, using an easy-to-fill-out form that ensures your request is in our hands quickly for a fast turnaround delivery. Please use this form instead of email or MS Teams to send your requests to our team, it will prevent your request from slipping through the cracks when your usual contact at IT Comm is on vacation or away for a few days.Ìý

    Category:
    Published on: 10 Apr 2024

    Take a look back at IT Services’ achievements in 2023, another busy year of providing Â鶹ԼÅÄ’s nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.

    Classified as: IT Services, IT Services Annual Report, Year in Review, IT Alerts, IT Announcements
    Category:
    Published on: 28 Mar 2024

    Users may see the following error message when an attachment fails to download: “Error downloading the file content.†Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.

    If available, users can download attachments and view embedded images consistently through the Outlook desktop client.

    IT Services is currently working on a fix to resolve the issue.

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    Classified as: IT Announcements, Outlook on the web
    Category:
    Published on: 21 Mar 2024

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