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Unit 3

Receptionists Workbook Unit 3: Helping at the reception desk

Helping an Anxious Patient

Watch the video and click on the links below to download related exercises.

File 1_helping_an_anxious_patient.m4v

Helping an anxious Patient - Vocabulary [.pdf]

Something to Think About and Helping Mrs. MacIntosh [.pdf]

Admission Form Vocabulary [.pdf]

Helping an Anxious Patient - Cultural Note and Vocabulary Boost

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Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.

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If you need to practice to a medical specialist.

Return to Receptionist Workbook

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